Shipping policy

📦 Shipping Policy (Saudi Arabia)

Last updated: 15/4/26

We are committed to delivering your order safely and on time across Saudi Arabia 🇸🇦

🚚 Processing Time

All orders are processed within 1–2 business days.
After processing, your order is handed over to our shipping partner.

📍 Delivery Time (Saudi Arabia Only)

Estimated delivery time:

  • Major Cities (Riyadh, Jeddah, Dammam): 3-5 business days
  • Other مناطق (areas): 3-5 business days

⚠️ Delivery times may vary slightly due to location, weather, or high demand.

💵 Shipping Charges

  • Free Shipping on all orders داخل السعودية

💰 Cash on Delivery (COD)

We offer Cash on Delivery (الدفع عند الاستلام) for your convenience.

  • Please make sure to have the exact amount ready at the time of delivery
  • Our courier partner will contact you before delivery

📦 Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email.
You can track your order anytime using the provided link.

❗ Order Confirmation

For COD orders, our team may contact you via phone or WhatsApp to confirm your order.
If the order is not confirmed, it may be cancelled.

🚫 Failed Delivery / رفض الاستلام

If a customer refuses to accept the order without a valid reason:

  • Future COD orders may be restricted
  • We reserve the right to cancel such orders

🛃 Customs & Delays

Since all orders are delivered داخل السعودية, no customs charges apply.
However, slight delays may occur during:

  • Ramadan / Eid seasons
  • High order volume periods

📍 Incorrect Address

Please ensure your shipping details are correct.
We are not responsible for failed deliveries due to incorrect address or unreachable phone number.